Why we’re changing our name

The name ‘Mercy’ can trace its roots back to 1850, when the Sisters of Mercy implemented their concept of one-to-one care for the sick.

With the Sisters now passing on the baton, the agreed timeline to share the Mercy name is drawing to a close and it’s time for us to change. 

And because we believe in simplifying healthcare, we think we should also simplify our name. So we’re bringing our brands together into one house.

That’s why, from April 2025, we will be known as Allevia Radiology. As in ‘alleviate’, born from our mission to alleviate the health concerns of our patients.

Allevia Health will be the umbrella brand for the company, and the name Allevia will preface many of the existing services in our ecosystem, such as Allevia Hospitals and Allevia Radiology.

 

A better health journey

But this is just the beginning, as we set out on an exciting new approach to private healthcare in this country.

We recognise that over the years medical science has made huge advances, but we’ve never lost sight of the fact that the needs of our patient come first.

That’s why we’re working at providing a A Better Health Journey - a clear path and team approach leading to faster diagnosis and treatment times, and the best outcomes for our patients.

After all, it’s not just about what we can do, it’s about what our patient needs.

We still see you clearly

You can rest assured these changes do not represent a change in our people or our high standards of service.

Allevia Health remains proudly New Zealand owned. As the largest private healthcare provider in the country, the day-to-day operations of our wide network of services will function as before.

Specialists and GPs have been informed, so that their systems can be updated, to make it a seamless transition. And current and potential patients will also be informed to make it easier for them to navigate our services.

It’s an exciting time to be associated with Allevia Health, so come with us as we set out to ensure A Better Health Journey for all.

 

Which services will be changing their name?

Allevia Health is the name of the group that heads our organisation. The Mercy Hospitals will become Allevia Hospitals, specifically Allevia Hospital Epsom and Allevia Hospital Ascot. Mercy Radiology changes to Allevia Radiology, and Mercy Breast Clinic becomes Allevia Breast Clinic.

There are many other health providers within our organisation, many of which will also use the Allevia name. 

FAQ's

Why the change of name?

We acknowledge the heritage of the Mercy name, but the agreed timeline to share this name with the Sisters of Mercy is drawing to a close, so it’s time for us to change.

How will this make things better?

By bringing our brands together, we aim to make it easier for you to access all the healthcare services you might need in one group, and develop new care models that offer faster diagnosis and treatment.

Why did we choose the name Allevia?

It’s a totally original name, based on the word ‘alleviate’. Born from our mission to alleviate the health concerns of our patients. We undertook extensive research in developing this name.

How are the various companies named?

Allevia Health is the name of the group that heads our organisation. The Mercy Hospitals will become Allevia Hospitals, specifically Allevia Hospital Epsom and Allevia Hospital Ascot. Mercy Radiology changes to Allevia Radiology and Mercy Breast Clinic becomes Allevia Breast Clinic.

Will there be changes to services?

Our high standard of service will never change, but we are introducing A Better Health Journey to make it even better.

What does A Better Health Journey mean?

A Better Health Journey reflects our commitment to improving every step of your healthcare experience—providing coordinated care that leads to a more seamless experience across all our services. This is about creating a clear path and a team approach, that will lead to faster diagnosis and treatment times, and the best outcomes for our patients.

Are health insurers and other referrers aware of the change?

Yes, all our key stakeholders have been notified of the timeline for our transition.

When do we start seeing changes?

Though official announcements of the new name start now, the physical change will take place in April 2025. You may start to see some changes before then, and some others may take longer to finalise, but by April our most visible aspects, such as our website, online presence, uniforms, forms and stationery, will be in place. Other aspects like signage, will begin installation from April.

Who should I contact if I have questions or feedback about your rebrand?

We have a dedicated email address you can contact [email protected]

I am a member of the media and I have a question, who should I contact?

Please direct all media enquiries to our Rebrand Team [email protected]

Latest News

Stay up to date with new services, innovations, and ideas

Enter your details to opt in