Patient Portal

Access your medical images and reports anytime with our secure patient portal. Once you sign up, you’ll receive a unique link via email, granting you access to your records across all our locations and partners - Mercy Radiology, North MRI, and MSK Radiology.

Keep your link safe as it can be used to view images and reports from any future appointments as well.

  • Images will be available to you immediately after your exam.
  • Reports will be available within 7–10 working days. This allows your referring healthcare provider to review the results before you access them. If you need your report urgently, please contact your referrer directly.

 

Sign up below to get started.

Sign up for access

To get started, please fill out the required form with all the necessary information. Please use the email address supplied when you made your booking. This helps us verify your details and set up your access.

Once we’ve processed your request, we’ll be in touch with your unique link to access the portal. Please check your junk or spam folder if you don’t receive the email in your inbox.

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Instructions

Need help navigating the Patient Portal? Click here to view detailed step-by-step instructions on how to login and access your images and reports.

 

Patient Portal Instructions

FAQ

The Patient Portal Link does not work

The patient portal link only works within New Zealand and Australia. If you are running an ad blocker, VPN or other proxy software at home, it may also affect your access to the portal. If you are still experiencing issues, here are some troubleshooting steps you can try:

  • Clear your browser's cache and cookies and try re-accessing the link.
  • Disable any ad blocking, VPN or proxy software you may have running in the background and try again.
  • Try accessing the link using a different browser or device.

I am having issues viewing the Patient Portal on my mobile phone

The Patient Portal is best viewed on a computer as some functionality is limited on a mobile phone.

Does my Patient Portal link expire?

No, the link does not expire and can be used multiple times.

Do I need to request a new link when I have a new appointment?

No, your unique link shows all your imaging.

How do I download my images?

Right click the image and press Download Image.

Can I download my images in bulk?

No, images can only be saved individually.

My referrer has my report but I can’t see it on the Patient Portal.

There is a delay of 7-10 working days before the report is available on the portal. This gives the referrer enough time to review the report before discussing the results with you if required. If you urgently need a copy of your report, please get in touch with your referrer.

Can I see my reports and images on Manage My Health, My Indici, Health365 etc?

No, these applications are managed by external providers.

I am no longer in New Zealand and my overseas medical specialist requires copies of my images and reports.

Please press Request DICOM Images in the Patient Portal. A request will automatically be sent to our Reports team who will email you when these are available.

Contact Us

If you need assistance with accessing the patient portal, signing up, or have any questions about your images and reports, we’re here to help.

You can contact us via: