Following the announcements from the Prime Minister (PM) and Director General (DG) of Health, we have confirmed our plans for operating under alert level 3 which commences on Tuesday 28 April 2020.  The key statement from the DG in his updates was that healthcare organisations should “deliver as much care as possible while keeping people safe’.  

We believe that this is a good principle to base our approach to care delivery around over the months ahead as it means that we can operate safely within a COVID 19 environment, but still ensure that you, our patients get the diagnostic and treatment interventions you need.

We have several approaches and policies in place already that keep our patients’ and our own teams’ safety front and centre:

• Basics like excellent hand -hygiene, respiratory hygiene, surface decontamination and appropriate physical distancing in our facilities
• Screening questionnaires and technology for our patients
• Access to Personal Protective Equipment (PPE) for our teams and for our patients where needed
• Longer appointment times to minimise cross-over between patients, limit patient numbers in our facilities and to facilitate excellent surface cleaning between patients
• Minimising visitors/support people for patient appointments to exceptional circumstances only
• A range of digital and online options (e.g. online bookings and our referrer portal) to make life easier and safer for you and your referrer
• Contact tracing methodology where required
• Members of our administrative and support teams continuing to work from home

We’ll continue to use and enhance these approaches to stay ‘COVID-safe’ in the months ahead.

Under level 3 alert status we are able to perform our full range of diagnostic and treatment interventions across all our modalities.  

Mercy Radiology services include X-ray, ultrasound, MRI, CT, mammography, SPECT CT, PET-CT, and other treatment interventions, and are accessible across a wide range of our locations (see our website for more information on our locations).  In preparation, please get in touch with your referring clinicians should you need any of these services.

We look forward to serving you.  Please don’t hesitate to get in touch with us on 0800 497 297 or visit our website at www.radiology.co.nz to book online or if you have any questions.

Yours Faithfully

Dr Lloyd McCann, CEO